At staph, we take your privacy seriously. This page explains exactly what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe in line with Philippine data protection law.
When you register an account on staph, we collect basic personal details such as your name, email address, date of birth, and contact number so we can verify your identity and keep your account secure. We also collect payment-related information when you make deposits or withdrawals using GCash, Maya, or other supported methods, though we do not store full card or wallet credentials on our servers. Your gaming activity on the platform — including bets placed, games played, and session duration — is recorded to help us improve your experience and meet our regulatory obligations in the Philippines. We may collect device information such as your browser type, operating system, and IP address to help detect suspicious activity and protect your account from unauthorised access. Any information you voluntarily provide when contacting our support team, such as messages or screenshots, is also retained to help resolve your query efficiently. We only collect information that is necessary for the operation of the platform and the delivery of our services to Filipino players.
The personal information we collect is used primarily to operate and maintain your staph account, process your transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your gaming history and preferences may be used to personalise your experience on the platform, such as surfacing relevant promotions on the Promotion page that may be of interest to you. We also use aggregated, anonymised data to analyse platform performance, identify technical issues, and improve the overall quality of our services for all Filipino players. Where required by Philippine law or regulatory authorities, we may use your information to fulfil compliance obligations such as identity verification, anti-money laundering checks, and responsible gaming monitoring. We will never use your personal data for purposes that are incompatible with those stated in this Privacy Policy without first obtaining your consent.
staph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, but only to the extent necessary for them to perform their services and under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a court order, regulatory investigation, or law enforcement request in the Philippines — we will comply with applicable legal obligations. If staph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal information with other players or any member of the public under any circumstances. Any third-party partners we work with are required to handle your data in accordance with applicable Philippine data protection standards.
staph uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser or desktop device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external companies to build a profile of your browsing behaviour outside of the staph platform. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. Our use of cookies is limited to what is strictly necessary for platform operation and basic analytics to help us understand how Filipino players use the site. By continuing to use the staph platform, you consent to our use of cookies as described in this policy.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the staph platform is encrypted using secure protocols, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable law and within the required timeframes. We regularly review and update our security practices to address emerging threats and maintain the integrity of our platform. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and keep your account credentials confidential.
Under applicable Philippine data protection law, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request that we correct any inaccurate or incomplete information in your account, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to object to or restrict the processing of your personal data in certain circumstances, and we will consider all such requests in line with our legal obligations. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and in a transparent manner.
We retain your personal information for as long as your account remains active or as long as is necessary to provide you with our services and fulfil the purposes described in this Privacy Policy. After you close your account, we may retain certain information for a period required by Philippine law, such as transaction records for financial compliance or identity verification data for anti-money laundering purposes. Data that is no longer required for any legal or operational purpose will be securely deleted or anonymised so that it can no longer be linked to you. We do not retain personal data beyond what is strictly necessary, and we periodically review our data holdings to ensure compliance with our retention policies. If you have questions about how long specific types of data are kept, you are welcome to contact our support team for clarification. Our retention practices are designed to balance your privacy rights with our legal and regulatory obligations in the Philippines.
staph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or the services we offer to Filipino players. When we make material changes to this policy, we will notify you by posting a notice on the platform or by sending a communication to the email address associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any concerns about changes to this policy, you are welcome to contact our support team or visit the FAQ page for guidance. Previous versions of this policy are available upon request.
A quick summary of the key points every Filipino player should know about how staph handles personal data.
Your personal information is never sold or rented to third parties for any commercial purpose, full stop.
All data in transit is encrypted. Your login and payment details are protected every time you use the platform.
You can access, correct, or request deletion of your data at any time in line with Philippine data protection law.
We do not use third-party advertising trackers or cross-site cookies that follow you around the web.
If you have any questions about how staph handles your personal data, our FAQ page has clear answers for Filipino players. Ready to get started? Create your free account today.